[Documentation](https://fluxnative.app/docs) / Help

# Get help

Search Help, ask the assistant, report a bug or send support a request; replies come by email, usually within 1–2 business days.

![Contact support in Help: Topic, Project, Subject, Message, Attach screenshot and Send request](https://fluxnative.app/guide-media/get-help.048376ab.webp)

Pick a topic, say what you expected and what happened, attach a screenshot, and send.

## Send a request

1. Open [Help](https://fluxnative.app/app/help) and choose **Contact support**.
2. Pick a topic. A charge or a refund is **Billing and credits**.
3. Say what you expected and what happened, with the app and any `BLD-` reference.
4. Attach a JPEG, PNG or WebP screenshot if it helps, then press **Send request**.

## Other ways

- [Documentation](https://fluxnative.app/docs) has a **Start here** guide, **The essentials**, and **Browse by topic**. Choose a topic in the topic bar to jump to its guides. Search is also at the top of each guide; press **/** to focus it, arrow keys to choose a result, and Enter to open it. **All documentation** returns to the library.
- **Help** articles answer one task each; search matches any of your words.
- The assistant (bottom right) answers about your apps, builds and credits, and can file a request on a card you approve.
- **Report a bug** (Help, the account menu or ⌘K) sends a screenshot and the page's details, with your account and workspace ids, never your name or email.
- [Service status](https://fluxnative.app/status) shows whether FluxNative is up and taking builds.

## Good to know

- You get an email for the request and each reply. Answer in **Help** › **My requests**, not by email.
- Support works Monday to Friday, GMT+7, usually replying within 1–2 business days. See [What support covers](https://fluxnative.app/docs/what-support-covers).
- Can't sign in? Try **Forgot password**, or email hi@inspireui.com from your account's address.

**Warning:** Support never needs your secrets. Do not paste a key or password into a request.

## Related

[Troubleshooting](https://fluxnative.app/docs/troubleshooting) · [Is FluxNative down?](https://fluxnative.app/docs/service-status)

Previous: [FAQ](https://fluxnative.app/docs/faq) · Next: [What support covers](https://fluxnative.app/docs/what-support-covers)

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Search Help, ask the assistant, report a bug or send support a request; replies come by email, usually within 1–2 business days.

Page: https://fluxnative.app/docs/get-help