[Documentation](https://fluxnative.app/docs) / Help

# Troubleshooting

Quick fixes for the problems people hit most: the preview, a stopped turn, conflicts, the Figma plugin, builds, store uploads and review, credits and keys.

![The Help centre: Search help articles, popular topics such as My build failed and Why did generation stop, and help topics](https://fluxnative.app/guide-media/troubleshooting.28c68768.webp)

Help searches the articles; the common problems are one click away.

## In the editor

| Problem | What to do |
| --- | --- |
| The preview won't compile | Send the console's first error to the assistant, or fix it in **Code**. |
| You can't click in the preview | The assistant is testing it: wait, or press **Stop**. |
| The turn stopped early | Its edits are kept: ask it to continue, or **Try again**. |
| A file changed while you typed in **Code** | **Keep mine** or **Use theirs**. |
| Two chats changed the same lines | A chat still working settles them itself; one that already ended keeps what is live, and its repair (or **Settle these lines**) asks you which to keep and uses credits. See [Revisions and undo](https://fluxnative.app/docs/revisions#two-conversations-at-once). |
| **Edit** in the preview waits | A chat is changing the app: edit when it finishes. |
| The bar says offline or updating | Nothing is lost; drafts and messages send once it's back. |
| A panel shows a display error | **Try this panel again**, or **Reload builder**. |
| The Figma plugin refuses the code | A code works once, for 15 minutes: make a new one. If the plugin says it is out of date, download the current one and import its manifest again. See [Build from a Figma design](https://fluxnative.app/docs/figma). |

## Builds

| Problem | What to do |
| --- | --- |
| The build button is off | Use the fix on the red check above it. |
| Google sign-in fails on Android | Add the fingerprints from **Build** › **Signing key** to Firebase. |
| Android won't install the APK | Uninstall the old copy: another key signed it. |
| The build number was used | Set a higher one in **Build**. |

## The stores

| Problem | What to do |
| --- | --- |
| An Apple account is required | An owner or admin connects the App Store Connect key in **Publish**. |
| TestFlight refuses the upload | Raise an approved version (1.0.0 to 1.0.1), or build again for a used build number. |
| TestFlight stays on processing | **Check status**; answer any export compliance question in App Store Connect. |
| Apple refused the submission | Do what the step says (often a demo account, screenshots, or a price: choose **Free** in the form), then **Try again**. |
| Google's first upload fails | Upload the AAB once in Play Console, then **I uploaded**. |
| Google refuses the upload over AD\_ID | An SDK reads the advertising ID: answer **Yes** in Play Console › App content › Advertising ID, then **Try again**. An app without ads can block the permission and build again. |
| A Play release was saved, not sent | A new app's first release waits for **Send app for review** in Play Console; with managed publishing, **Send changes for review**. |
| A build or store text says Saved in Play Console | FluxNative never sends uploads or store pages for review. Check Play Console › **Publishing overview**, then **Send changes for review**: Google sends every waiting change together. |

## Credits and keys

| Problem | What to do |
| --- | --- |
| You're out of credits | The agent pauses with its work kept. Add credits (Free buys credit packs too) or upgrade, then **Continue in this chat**. A first build that stops shows only the tabs it built; the rest wait in **App** as **Planned**. |
| The assistant asks for a key | Add it under [Server](https://fluxnative.app/docs/connections), never in chat. |

## Related

[Fix a failed build](https://fluxnative.app/docs/build-failures) · [Get help](https://fluxnative.app/docs/get-help)

Previous: [Notifications and settings](https://fluxnative.app/docs/settings) · Next: [FAQ](https://fluxnative.app/docs/faq)

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Quick fixes for the problems people hit most: the preview, a stopped turn, conflicts, the Figma plugin, builds, store uploads and review, credits and keys.

Page: https://fluxnative.app/docs/troubleshooting