What a change costs, and questioning a charge

Question a charge

1. Open Credits & billing › Activity, or find the reply's cost in the chat.
2. Choose Ask about this charge on that line.
3. Help's request form opens with Billing and credits, the date, credits, app and request filled in.
4. Add what went wrong and press Send request.

Good to know

• A change costs what its work took, by model tier (Standard, Advanced or Max). Native builds and landing page deploys are charged only when they succeed.
• Activity lists every request with its prompt, sender, steps and cost; Export CSV downloads the last 90 days. The owner sees it, and admins the owner shares billing with.
• Billing requests stay between you and support and are reviewed within 5–7 business days. Approved refunds go to the original payment method, per the support policy.
• Can't sign in? Email hi@inspireui.com from your account's address.

Related

Credits and plans