What support covers

Every plan, Free included, can ask support about FluxNative itself; replies usually come within 1–2 business days, Monday to Friday (GMT+7).

Updated Oct 12, 2026

Two lists: what support covers, such as builds, credits and bugs, and what it does not, such as your own server or legal compliance — Support covers FluxNative itself; your server, store accounts and legal duties stay with you.

Covered

Signing in, organizations, members and roles.
Generating, editing and previewing apps.
Connecting Supabase, Firebase or your own API through FluxNative.
Failed native builds, and build settings for the App Store and Google Play.
Credits, plans, invoices, and charges you think are wrong.
Bugs in FluxNative.

Not covered

Code you changed after exporting the project.
Your own server, hosting, domain, DNS or SSL.
Setting up Apple Developer or Play Console accounts, and rejections caused by your business model or content.
Your app's legal compliance (privacy policy, GDPR, COPPA, age ratings), marketing and store optimisation.

Weekends and public holidays take longer. The support policy has the full terms, refunds included.

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